THE BACKGROUND: Erin and John are halfway through our second year of supporting leadership development at Richmond Ronald McDonald House Charities. This year, our focus is on four managers who lead the work that keeps the organization humming, and families supported and cared for. We couldn’t have picked a more intense year, as the organization prepares to open an expanded family hospitality space in the new Children’s Hospital of Richmond at VCU.
WHAT WE'RE DOING: Erin’s doing the coaching, and John’s doing the monthly training. Our skills focus so far has been on Situational Leadership (SLII), specifically the importance of regular alignment conversations. We recently pivoted to discuss the teams of each manager from the Insights® Team Effectiveness perspective. In addition to monthly coaching sessions with each manager, we have a monthly group coaching session where we check in on the overall organizational climate and discuss application of what the group is learning. Erin and John also meet each month with senior RMHC Richmond leadership.